Cancellations made before 60 days of the start of the tour, will be subject to a penalty of US $ 50 of the non-refundable deposit plus US $ 15 for administrative expenses.
Cancellations made by passengers between 59 and 5 days before the start of the tour, will be subject to a penalty of 50% of the program value plus US $ 15 for administrative expenses.
Cancellations made by passengers 4 days before the start date of the tour ARE NOT REFUNDABLE.
Cancellations made 4 days before the start date of the tour are subject ONLY to the possibility of date change, but not route .
If the cancellation was made within 24 hours or less of the start time of the tour, there is no possibility to change the route or travel date.
4M Express is responsible for the service from the moment passengers board the bus.
Passengers must arrive at the boarding place 35 minutes before departure time.
4M Express reserves the right to transfer passengers from one vehicle to another during the trip if circumstances require.
4M Express reserves the right to change seats to passengers if circumstances warrant. The numbers of seats assigned to passengers will be made regardless of their place of origin.
Smoking on board the bus is PROHIBITED according to Peruvian laws.
4M Express reserves the right to transport a person under the following conditions:
- People under the influence of alcoholic beverages or drugs.
- People who need full assistance during each moment of the trip (does not apply if they are traveling accompanied by a nurse or assistant)
- Persons of inappropriate behavior and who can be observed in a bad way by other passengers.
- People who have not been properly identified and refuse to testify if they carry weapons.
- People who decide to ignore and attempt against the company's travel policies and who bother other passengers may be asked to please get off the bus at a place assigned by the driver, not subject to compensation.
Passengers must always carry a passport or travel document that identifies them, as indicated by Peruvian law.
We recommend you bring a copy of the ticket / document sent by our staff as confirmation of your reservation.
The maximum luggage weight per passenger is 20 kg or 44 pounds.
Luggage owners are responsible for belongings in their luggage, unless their luggage has their own insurance.
4M Express provides assistance and assistance to passengers with their luggage, however, 4M Express does not accept responsibility for lost, damaged objects stowed during boarding or disembarking.
Small valuables such as cameras, binoculars, bags, umbrellas, cell phones are the responsibility of the passengers themselves and we recommend you obtain insurance for these objects.
We recommend closing your hand luggage very well and always carry an identification.
All types of pets (dogs, cats, birds and other animals) will not be transported. An animal that fulfills the function of assistance to any of the passengers and helps it with special needs may travel at no cost.
Meals (breakfast, lunch, dinner) are not included.